Adult Social Care and Health Procedures

1. Requesting Adult Social Care Support
2. Receiving a Contact or Written Referral
3. Deciding the Outcome of a Contact or Written Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Good Conversation
4. Agreeing Needs and Making a Formal Record

Eligibility Criteria

1. Understanding and Applying Eligibility Criteria
2. Communicating the Outcome and Next Steps

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment