Using this Manual

This quick guide explains how the manual works.

For more information, please contact:

Service Development Manager
Safeguarding and Quality Assurance Children and Safeguarding
01223 715530

1. About this Manual

This is the updated procedure manual for Cambridgeshire and Peterborough Children's Services and replaces any previous versions.

2. Amendments

This manual will be updated on a twice yearly basis.

Click here to view details of updates made to this manual.

The next planned manual update will be in March 2024.

If you would like to make an amendment to an existing chapter of this manual for the next update, or if you have any queries or suggestions, please contact the Service Development Manager, Safeguarding and Quality Assurance. Children and Safeguarding.

Where a chapter has been amended, it is marked as 'updated' in the Contents list and the primary changes are explained at the top of the chapter. Where new chapters have been introduced, they are marked as 'new' in the contents list.

3. Local Resources

Al local resources are to be found on the Joint CCC & PCC Children's Portal which provides a best practice framework to support all workers within their roles. The Portal is where you will find:

  • Strategies and Policies;
  • Protocols and Processes;
  • Flowcharts and Quick Guides;
  • Tools;
  • Information for Service Users;
  • Consultation Documents.

If you have any queries about these procedures, please contact

4. Glossary and National Contacts

The manual is accessed by readers who may find terms that they are not familiar with. Therefore, a glossary of definitions is available under the resource tab.

There is also a National Contacts resource populated with details of key national agencies and organisations likely to be relevant to procedures user.

This search engine works slightly differently from the ones you are most familiar with on the Internet, but if you follow a few simple rules it will provide an accurate and thorough search of the procedures manual and attached documents.

To search for an exact phrase, put the phrase inside double quotes, for example: "significant harm"

This search engine is very precise and it will not usually find words that have been misspelled. If you are unsure of the correct way to spell a word, use the asterisk as a “wildcard” for the part of the word you are unsure of. For example typing in “accessment” will not produce any results, but a**esment will find all references to Assessments.

You can also use an asterisk to represent part of a word; for example, a search for: adopt* will find 'adopt', 'adoption', 'adoptive' etc.

You can enter multiple words and phrases, and you can search for pages containing 'any' or 'all' of the search terms by selecting the appropriate selection button.

If you are still having problems with the use of the search engine please contact tri.x or call (024) 7667 8053 for further advice.

6. Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or omissions, please alert your manager.

7. Register for Updates

We recommend that you register with us to automatically receive notification when this manual is updated, and to receive a monthly newsletter containing articles which may be of interest. Click on the 'Register for Updates' button on the home screen, to complete and send your details to us.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. Content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Cambridgeshire and Peterborough Children's Services.

9. Accessibility

This website aims to achieve Double-A conformance to the Web Content Accessibility Guidelines in accordance with government guidelines. In order to change font size or manual colour use the highlighted 'Accessibility' button at the top right hand corner of any page.

We have also taken steps to ensure that our site configuration supports the accessibility features of the recommended browsers (see below).

Each browser has different functions, and there is guidance available online about how to use these functions:

Click here to read guidance on accessibility features for Internet Explorer 11.

Click here to read guidance on accessibility features for Microsoft Edge.

Click here to read guidance on accessibility features for Google Chrome.

Click here to read guidance on accessibility features for Mozilla Firefox.

Click here to read guidance on accessibility features for Apple Safari.

10. Printing and Retaining Copies

The Manual is intended to be viewed online to ensure only the most up-to-date version of procedures are being used. There will be times when it will be necessary to have a hard copy of chapters from these procedures, please remember to destroy these after use and to consult the online manual.

11. Browser Recommendations

It is recommended that this manual is viewed with the latest browsers, with Java Script and cookies enabled for maximum compatibility and functionality.

Recommended browsers are:

12. Mobile/Tablet Compatibility

This manual has been tested on a variety of mobile devices to ensure that it displays correctly. If you are using an older mobile device it is possible that the manual will not display correctly.

If you would like the text to be larger, resize the text under the accessibility options, alternatively if you would also like the buttons and the rest of the layout to be enlarged you can use the zoom function within your browser.

The majority of devices have the functionality to allow a shortcut to be downloaded to the homescreen by loading the site using the 'url' and using the upload function and tapping 'Add to Home Screen'. The functionality may vary between devices, please refer to the manufacturer's instructions.