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Welcome to the Cambridgeshire and Peterborough Children's Services Procedures Manual


With increased sharing and alignment of practice across Cambridgeshire and Peterborough, I am pleased to welcome you to the new Joint Cambridgeshire County Council's (CCC) and Peterborough City Council's (PCC) Children's Services Procedure Manual. Much work and consultation has taken place to refresh, update and streamline CCC and PCC Procedures. To that affect, a significant number of procedures have been extensively updated. Please familiarise yourself with all our procedures in order to maintain the most up-to-date standards of practice.

These procedures are designed to support front line practitioners and managers with good practice and play an important role in ensuring the quality and timeliness of our work in achieving best outcomes for children and their families. They will continue to be updated regularly to reflect national and local changes to legislation, policy and practice.

Supporting our procedures is the Joint CCC & PCC Children's Portal that provides a best practice framework to support all workers within their roles. The Portal is where you will find:

  • Strategies and Policies;
  • Protocols and Processes;
  • Flowcharts and Quick Guides;
  • Tools;
  • Information for Service Users;
  • Consultation Documents.

It is important that you access the Portal regularly and keep an eye on the news for any updates.

A new feature of the Procedure Manual 'front page' is the News Feed where we will post news of any changes or newly published procedures or resources so you will always have access to the most up to date information.

If you have any concern that following the requirements of a particular procedure might not be in the interests of a particular child, please discuss this immediately with your line manager to agree a way forward.

Please contact tell.us@cambridgeshire.gov.uk (Cambridgeshire) or qa@peterborough.gov.uk (Peterborough) if you have comments or questions over the content.

Lou Williams
Service Director: Children and Safeguarding

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