1. Deprivation of Liberty Safeguards Procedure
2. Recognising and Responding to Deprivations of Liberty

1. Care Brokerage Procedure
2. Direct Payments
3. Care Technology

1. How to Access the Service
2. Receiving a Contact
3. Deciding the Outcome of a Contact
4. Actions and Next Steps

Accessing the Service

1. How to Access the Service
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs, Making a Formal Record and Next Steps
5. Establishing Likely Eligibility for a Disabled Facilities Grant
6. Understanding and Applying Eligibility Criteria
7. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. The Outcome of the Disabled Facilities Grant Application and Next Steps
4. Providing Equipment
5. Equipment in a Care Home
6. Providing Direct Support
7. Moving and Handling Plans

Monitoring and Review

1. Monitoring and Review

Accessing the Service

1. How to Access the Team
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs and Making a Formal Record
5. Understanding and Applying Eligibility Criteria
6. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment

Accessing the Team

1. How to Access the Team
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs and Making a Formal Record
5. Understanding and Applying Eligibility Criteria
6. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment

Accessing Support or Review

1. Accessing Support or Review
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs and Making a Formal Record
5. Understanding and Applying Eligibility Criteria
6. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment

Deciding to Start Transition

1. Deciding whether to Start Transition
2. Recording the Decision and Next Steps

Child’s Needs Assessment

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs, Making a Formal Record and Next Steps

Transition and Life Planning

1. The Transition Plan
2. Life Planning

Review

1. Reviewing a Transition Plan
2. Reviewing an Education, Health and Care Plan (from 18 years)
3. Adult Care and Support Functions

Accessing the Team

1. How to Access the Team
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs and Making a Formal Record
5. Understanding and Applying Eligibility Criteria
6. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment

Accessing the Team

1. How to Access the Team
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs and Making a Formal Record
5. Understanding and Applying Eligibility Criteria
6. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment

Accessing the Team

1. How to Access the Team
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs
3. The Skilled Conversation
4. Agreeing Needs and Making a Formal Record
5. Understanding and Applying Eligibility Criteria
6. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Care and Support Planning
5. Signing Off a Care and Support Plan and Agreeing a Final Personal Budget
6. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Care and Support Plan Review and Tools
2. Preparing to Carry out a Care and Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Care and Support Plan Review
6. Actions Following a Care and Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Review of a Direct Payment

Requesting Support or Review

1. Requesting Support or Review
2. Receiving a Contact or Referral
3. Deciding the Outcome of a Contact or Referral
4. Actions and Next Steps

Establishing Needs

1. Introduction, Legal Requirements and Tools
2. Preparing to Establish Needs of Adult Carers
3. Preparing to Establish Needs of Young Carers
4. The Skilled Conversation (Adult Carer's Assessments)
5. The Skilled Conversation (Young Carer's Assessment)
6. Agreeing Needs and Making a Formal Record (Adult Carers of Adults)
7. Agreeing Needs, Making a Formal Record and Next Steps (Carer's Transition Assessments)
8. Understanding and Applying Eligibility Criteria
9. Communicating the Outcome and Next Steps

Meeting Needs

1. Establishing Ordinary Residence
2. Requesting a Financial Assessment
3. Setting an Indicative Budget
4. Support Planning
5. The Transition Plan
6. Signing off a Support Plan and Agreeing a Final Personal Budget (Carers)
7. Arranging Support and Services

Reviewing Support and Services

1. Legal Requirements of a Support Plan Review and Tools
2. Preparing to Carry out a Support Plan Review
3. The Full Review Conversation
4. The Light Touch Review Conversation
5. Deciding the Outcome of a Support Plan Review
6. Actions Following a Support Plan Review
7. Monitoring Urgent or Interim Support and Services
8. Reviewing a Transition Plan
9. Review of a Direct Payment