Making a Referral (Hospital Discharge)

1. Who can make a Referral?

All referrals must be made by a health or social care professional.

2. Croydon Hospital Referrals

All notification of assessments and Discharge notices should be sent by ward staff via secure email to swlccg.life@nhs.net.

Discharges from Inpatient Wards

Referrals by wards should only be made if:

  1. The person has likely needs for care and support; and
  2. There was no existing service in place prior to admission; or
  3. The service that was in place before is no longer likely to be able to meet their needs.

If there was an existing service prior to admission that is still able to meet the person's needs a referral to the Hospital Discharge Social Work Team is not required. Instead nursing staff on the ward should phone or email Brokerage who can arrange for the package of care to be restarted upon discharge.

Discharges from A&E and Rapid Response

Referrals should only be made by A & E, Rapid Response or any other pre-admission service if:

  1. The person has likely needs for care and support; and
  2. There was no existing service in place prior to admission; or
  3. The service that was in place before is no longer likely to be able to meet their needs.
If there was an existing service that is still able to meet the person's needs the A & E Liaison Social Worker or Care Manager should phone or email Brokerage who can arrange for the package of care to be restarted.

3. Out of Borough Referrals

Out of Borough referrals should be made via Croydon Adult Support.

Click here to access Croydon Adult Support procedure 'Requesting Adult Social Care Support' for further information.

Upon receipt of the referral Croydon Adult Support should email it to OOBHospitalTeam@croydon.gov.uk.

Note: There are plans to bring this process in line with the process for Croydon Hospital Referrals.