Artificial Intelligence (AI) in Adult Social Care
1. Introduction
Artificial Intelligence (AI) is being used more frequently in adult social care to support practitioners and the people they work with. Examples of how AI is being used include:
- Voice-to-text software to support with assessment writing and reduce time spent on administrative tasks;
- AI-powered sensors or cameras to detect falls;
- Voice assistants (such as Alexa or Google Assistant) to help with reminders, hands-free control, or to alert others in an emergency;
- Data analysis to help identify risks early;
- Chatbots or virtual assistants to provide quick guidance or signposting.
These tools can be helpful, but they should be used carefully. AI should support person-centred practice, not replace professional judgement. Decisions should always involve careful consideration and human oversight to ensure they are fair, ethical, and in the best interests of the people receiving support.
2. Regulation and Guidance
There is currently no statutory guidance on the use of AI in adult social care, but professional and regulatory standards still apply.
2.1 Social Work England Requirements
Social Work England sets out professional standards that registered social workers must follow to provide safe, effective, and responsible care. These standards apply to the use of AI in practice and support ethical, fair, and person-centred decision-making.
Standard 3: Be accountable for your practice
As a social worker, you should:
- Work within legal and ethical frameworks, applying professional judgement carefully;
- Use knowledge and skills to meet the needs of people and families affected by physical or mental ill health, disability, substance misuse, abuse, or neglect;
- Keep improving skills in communication and digital technology, adjusting practices as new tools emerge;
- Maintain clear, accurate, and up-to-date records that show how decisions were made.
Standard 5: Act safely, respectfully, and with professional integrity
As a social worker, you should:
- Avoid using technology, social media, or other forms of electronic communication in unlawful or unethical ways;
- Ensure professional conduct, online and offline, reflects the values of the profession.
2.2 HCPC Guidance
The HCPC regulates a range of health professionals. While it does not provide AI-specific guidance, its standards can help practitioners use digital tools safely and responsibly:
- Standard 6: Maintain confidentiality – ensure informed consent and privacy across all digital platforms;
- Standard 7: Communicate effectively – use digital and communication tools appropriately to support people in your care;
- Standard 9: Maintain records – apply digital record-keeping where required;
- Standard 13: Draw on appropriate knowledge and skills – adapt your approach when new technologies or circumstances arise.
3. Local Policy and Guidance
It is important that you are also familiar with, and have regard to any local policy and guidance regarding the use of AI. If in any doubt, seek the advice of your line manager.
Customer to include information about AI tools used locally and/or link to relevant local guidance.
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