Skip to main content

Assistive Technology Procedures

1. The Difference between Assistive Technology and Telecare

Assistive Technology

Assistive technology refers to any gadget that is used to increase, maintain or improve a person's independence or reduce the risk to their wellbeing.

Used effectively, assistive technology can:

  1. Promote independence;
  2. Improve confidence;
  3. Help manage risks around the home and in the community;
  4. Support a person to remain living at home;
  5. Help with memory and recall;
  6. Support a person to carry out key tasks, such as making a cup of tea; and
  7. Provide reassurance to carers and family members.

Assistive Technology can be arranged and monitored by Adult Social Care according to criteria.

Telecare

Telecare is the term used to describe the range of equipment that can alert a call centre when, for example:

  1. A person falls; or
  2. A person leaves their home unexpectedly; or
  3. A person needs assistance.

Examples of Telecare equipment include:

  1. A personal alarm (pendant alarm);
  2. A falls alarm;
  3. A door sensor.

Depending on eligibility (please see below), Telecare equipment can be arranged by adult social care, but installed and monitored by Wellbeing.

2. Providing Assistive Technology or Telecare

Assistive technology and Telecare can be provided:

  1. As part of a Enablement service; or
  2. To support hospital discharges; or
  3. Alongside services to meet on ongoing care and support needs; or
  4. Independent from all of the above.

It is available to people who live in:

  1. Their own home;
  2. Rented accommodation (including Local Authority accommodation);
  3. Supported living;
  4. Extra Care;
  5. Shared lives placements.

If a person lives in residential or nursing care assistive technology and Telecare is normally the responsibility of the provider to assess and arrange.

3. Information and Advice about Assistive Technology

Practitioners

Practitioners can receive information and advice about assistive technology from the assistive technology practitioners at Early Help and Support.

People and carers

A weekly drop in takes place between 10am and 2pm every Wednesday at:

Citizens Advice
Tan Bank
Wellington
Telford
TF1 1HW

The drop in is led by volunteers who use assistive technology and provides an opportunity for people to test out a range of low level equipment, seek advice or find out how to go about accessing equipment.

4. Charging for Assistive Technology or Telecare

Assistive technology

All assistive technology equipment is provided at no charge to the person.

GPS on-going costs

Whilst the GPS equipment itself is non-chargeable the expectation is that the on-going cost associated with the use of the equipment is met by the person.

Telecare

If a person receives a means tested benefit Telecare is non-chargeable.

In all other circumstances the person is required to meet the installation and weekly cost unless Telecare is being provided as part of a enablement service.

Enablement

If Telecare is being provided as part of an enablement service it is non-chargeable for the first 6 weeks regardless of the person's financial circumstances.

5. The Care and Support Plan

If the person has an existing (or developing) Care and Support Plan any assistive technology or Telecare that is provided to meet on-going needs must be recorded in the plan.

6. Establishing the Need for Assistive Technology or Telecare

In all cases

Assistive technology and Telecare should not be provided until an appropriate and proportionate assessment of need has been carried out.

Social Care Practitioners

Any social care practitioner can assess the need for assistive technology and Telecare as part of a needs assessment if they are confident to do so.

If advice or guidance is required at any point during the assessment the assistive technology practitioners at Early Help and Support are able to provide this as required.

Referring to Early Help and Support

Internal Referrals

A referral to Early Help and Support should be made if:

  1. A social care practitioner is not confident assessing the need for assistive technology or Telecare; or
  2. The person's needs are complex and it is not clear what assistive technology or Telecare will be most beneficial.

The referral should contain information about:

  1. Any Assistive Technology or Telecare that is already in place;
  2. Any needs that have already been established;
  3. Any risk factors;
  4. Any specific timeframes;
  5. How the person is currently supported (e.g. a carer or a provider); and
  6. The details of any person that the team should consult with.

Self referrals

Anyone wishing to make a self referral should first contact My Choice, where a referral can be taken.

Referrals can also be taken at the weekly drop-in if an assessment is deemed appropriate.

7. Arranging Assistive Technology or Telecare

The processes for arranging assistive technology or Telecare are the same for all teams.

Information about these processes can be found in the Local Resources area of this procedures site by clicking here.

8. Monitoring and Reviewing Assistive Technology and Telecare

Monitoring effectiveness

Early Help and Support

Assistive technology practitioners at Early Help and Support will only carry out proportionate monitoring of effectiveness when:

  1. The person has self referred; and
  2. The person does not have a Care and Support Plan.

All monitoring activity should be recorded on case observation notes.

At such a time when monitoring is no longer required it will cease and it will then be the responsibility of the person to make contact if the equipment no longer appears to be effective.

Social care practitioners

In all other circumstances the social care practitioner who arranged the equipment should monitor effectiveness. This applies even if:

  1. Early Help and Support were involved; or
  2. The person does not have a Care and Support Plan.

All monitoring activity should be recorded on case observation notes.

At such time when monitoring is no longer required it may cease. However, if the person has other services steps must be taken to ensure that assistive technology and Telecare is reviewed as part of statutory Care and Support Plan reviews.

Review

Any assistive technology or Telecare that is part of a person's Care and Support Plan should always be reviewed as part of the statutory review of that plan.

Advice or guidance can be sought from the assistive technology practitioners at Early Help and Support as required if it appears equipment is:

  1. Not being used appropriately; or
  2. Not effective in managing risk.

9. Repairing Assistive Technology or Telecare

Telecare

All Telecare that has been funded by Telford &Wrekin is maintained by Wellbeing.

Assistive technology

All assistive technology repairs are managed by the assistive technology practitioners at Early Help and Support.

10. Removing Assistive Technology or Telecare

Assistive technology

It is the person's responsibility to make the arrangements for any equipment that is no longer required to be returned to community equipment stores.

Note: If a review has determined that assistive technology equipment is no longer required these arrangements should only be made when any alternative provision to meet needs is in place.

Telecare

It is the person's responsibility to make the arrangements with Wellbeing for any equipment that is no longer required to be removed.

Note: If a review has determined that Telecare equipment is no longer required these arrangements should only be made when any alternative provision to meet needs is in place.

Telford Adult Social Care Procedures