Initial Contact

 

The Initial Contact Team (ICT) responds to individuals contacting Adult Social Care (ASC) whether the individual is new to ASC or whether the individual has existing support. When a referral is received the contact is screened and a member of the team will make contact and determine whether an urgent response is needed. If the individual needs an urgent response then a member of the team may visit that day and arrange support to meet that person's immediate needs.  If the individual does not need an urgent same day response then a member of the team will discuss a range of options using community based services where possible.

ICT respond to all contacts using a strength based approach in line with the Three Conversations Approach.