Gloucestershire SCB logo

GloucestershireSafeguarding Children Procedures Manual

Reporting Concerns

If you are worried or concerned about anyone under 18 who you think is being abused or neglected, or that a child and their family need help and support, please contact the   Gloucestershire Children and Families Front Door which is open from 9am to 5pm:

Telephone: 01452 426565

Outside of office hours, you should contact the Emergency Duty Team (EDT) Telephone: 01452 61 4194 or, if you have concerns about the immediate safety of the child or you believe a serious criminal offence has been committed please contact the Police at any time on 101.

The Multi-Agency Service Request Form (MARF) should be used to share information with your local office. Professionals will need to make referrals to the Front Door for Children's services by completing a MARF on the new Liquid Logic portal.

If you are unsure the Gloucestershire Safeguarding Children Board Procedures Manual will be able to help guide you or the Gloucestershire Levels of Intervention Guidance which tells you which types of services a family may need to get support.

Alternatively you can call ChildLine for advice  on 0800 1111 or email them by visiting


What to do if you're worried a child is being abused: Advice for practitioners