Accessibility Statement for Surrey Children’s Services Procedures Manual

 

This accessibility statement applies to Surrey Children’s Services Procedure Manual.

This website is run by tri.x. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings;
  • Zoom in up to 400% without the text spilling off the screen;
  • Navigate most of the website using a keyboard or speech recognition software;
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voice-over).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The website does not always adapt to portrait or landscape view on devices;
  • Not all content is navigable via screen reader;
  • Webpage focus is not always clear for keyboard users;
  • Colour contrast makes it hard to read the text in some parts of the website, such as the search box and cookies banner.

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include:

  • The web address (URL) of the content;
  • Your name and email address;
  • The format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille).

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

We are working on our content and will continue to make this more readable.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:

We will respond to feedback within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some tables, buttons and form elements have been marked up incorrectly. This may impact Blind or low vision users. This fails WCAG 2.1 success criteria 1.3.1 Info and Relationships. We plan to amend the tables, buttons and form elements by May 2024. When we publish new content we’ll make sure our use of headings meets accessibility standards.

Visual information to identify user interface components, such as keyboard focus, does not always have a sufficient contrast ratio. This fails WCAG success criteria 1.4.11 (Non text contrast) We plan to amend the text spacing by May 2024. When we publish new content we’ll make sure our use of keyboard focus meets accessibility standards.

On some pages, text cannot be increased causing loss of content and functionality. This fails WCAG success criteria 1.4.12 Text Spacing. We plan to amend the text spacing by May 2024. When we publish new content we’ll make sure our use of text spacing meets accessibility standards.

Some parts of the website do not have sufficient contrast. Between the text and background colours. This fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)). We plan to amend the colour contrast by May 2024. When we publish new content we’ll make sure our use of colour meets accessibility standards.

Some text cannot be resized without loss of content or functionality. Which means people with visual impairments may be unable to access some content This doesn’t meet WCAG success criteria 1.4.4 (Resize Text). We plan to amend the text resizing May 2024. When we publish new content we’ll make sure our use of text resizing meets accessibility standards.

Not all page functionality is available to Keyboard only users, This may effect users who are blind or have low vision. This fails WCAG success criterion 2.1.1 (Keyboard) We plan to amend the keyboard functionality by May 2024. When we publish new content we’ll make sure our use of keyboard functionality meets accessibility standards.

Some of the keyboard focus may not be clearly visible. This fails WCAG 2.1 success criteria 2.4.11 Focus Appearance. We plan to amend the keyboard appearance by May 2024. When we publish new content we’ll make sure our use of focus appearance meet accessibility standards.

Some links do not take the user to the correct destination (broken links). This fails WCAG 2.1 success criteria 2.4.4 Link Purpose (In Context). We plan to amend the links by May 2024. When we publish new content we’ll make sure our use of links meets accessibility standards.

Some elements have not been marked up correctly with unique ID’s. This fails WCAG success criteria 4.1.1(Parsing) We plan to amend the mark up by May 2024. When we publish new content we’ll make sure our use of mark up meets accessibility standards.

Some content is not navigable via screen reader. This fails WCAG success criteria 2.4.8. We plan to implement a fix by May 2024. When we publish new content we’ll make sure our pages are navigable using screen readers, and meets accessibility standards.

Some titles are not correctly structured, not fully following the correct HTML structure for titles (H1, H2, H3). This fails WCAG success criteria 2.4.6 (Headings and Labels). We plan to adjust the structure of these headings by May 2024.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older CMS and manual guides.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared 6th November 2023. It was last reviewed on 17th January 2024.

This website was last tested on 10th January 2024. The test was carried out by an external development agency. Our tests include:

  • Accessibility testing using automated tools such as axe DevTools;
  • Visual inspection of interactive elements;
  • Interacting with the website using only a keyboard;
  • Interacting with the website using a screen reader.