Complaints

REGULATIONS AND STANDARDS

Guidance on Chapter 5 of the Regulations – Policies, Records, Complaints and Notifications

Regulation 5 - Engaging with the Wider System to Ensure Each Child’s Needs are Met

The Children’s Views, Wishes and Feelings Standard

RELATED CHAPTERS

This chapter should be read in conjunction with the following:

Whistleblowing Procedure

Allegations Against Staff and Volunteers Procedure

Please note - This procedure does not apply to concerns in relation to a child who is in need of protection, these must be dealt with under the Referring Safeguarding Concerns Procedure.

IMPORTANT CONTACTS

Children's Commissioner for England

Help at Hand – free confidential support and advice for Children in Care, living away from home or working with Children's Services.

Tel: 0800 528 0731 (free phone number)
E-mail: help.team@childrenscommissioner.gov.uk

Ofsted (who regulate and inspect Children's Homes)
Tel: 0300 123 1231
E-mail: enquiries@ofsted.gov.uk


See the Lancashire Children's Social Care Procedures Manual, Complaints and Representations Procedure.