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Children's Services Policies, Values and Principles


This chapter provides the context for all procedures.

It contains the overarching policy for the provision of services to children and families. It also sets out underlying values and principles for recording, confidentiality and consultation.


In December 2016, this chapter was slightly updated.


  1. Introduction
  2. Key Outcomes
  3. Key Principles
  4. Our Strategy

1. Introduction

This policy sets out the framework within which Children's Services work with children, young people and their families. It is underpinned by a range of legislation including, but not limited to:

  • Children Acts 1989 and 2004;
  • Children (Leaving Care) Act 2000;
  • Care Standards Act 2000;
  • United Nations Convention on the Rights of The Child;
  • Human Rights Act 1998;
  • Adoption and Children Act 2002;
  • Data Protection Act 1998.

The policy framework also has regard to and is consistent with a range of government guidance, particularly the principles set out in Working Together to Safeguard Children.

It is largely directed towards the work that Children's Services undertakes with Children in Need and Looked After Children; which is carried out in partnership with all sectors of the Local Authority and with other statutory, independent and voluntary sector services.

2. Key Outcomes

"We are ambitious for all of Norfolk’s children. We believe that all children and young people have the right to be healthy, happy and safe, to be loved, valued and respected; and to have high aspirations for the future. Our improvement plans set out how we intend to fulfil this commitment through delivering:

  • Improved governance;
  • Excellent leadership;
  • Appropriate organisational behaviours;
  • Effective risk management.

Everyone who provides a service on our behalf will demonstrate that they are listening to and acting upon, where appropriate, the voice of the child or their family. This is not just at a case-work level as evidenced in our improvement activity, but is much broader and council-wide. Hearing the voice of our children and young people will be put at the heart of the council’s approach. Consequently our first priority for the next year will be to:

Develop a participation strategy to put children and young people central to the evaluation and assessment of service performance and to assist in service redesign.

Our ambition is for all children in Norfolk to achieve their full potential and have their needs met at the earliest possible opportunity. In achieving this ambition is that no child will fail to reach their full potential. We want Norfolk to be a great place to be a child growing up; where outcomes achieved in and out of school are good and outstanding; a place of opportunity where young people are able to live happy lives and make a positive contribution within their families and communities; a place where young people will want to live and can work in the future."

3. Key Principles

Consideration of children's welfare and best interests will always be at the centre of the work that is undertaken

Children's Services will work to ensure the above outcomes by working to maintain children within their own families, and facilitating services to support this arrangement, wherever this is possible and consistent with the child's safety and well-being.

Where a child cannot be cared for within his or her immediate family, strenuous efforts will be made to identify potential carers within the wider kinship network of the child who are able and willing to care for the child.

If continuing care within his/her family is not possible every effort will be made to identify suitable alternative carers, reflecting the child's ethnic, religious, cultural and linguistic background wherever possible and appropriate. Suitable local placements will be identified to achieve educational and social continuity

Children's Services will ensure that children who are looked after are placed in approved placements, suitable to meet their needs and that, wherever possible, siblings are placed together. For younger children, they will be placed in a family placement unless there are sound assessed reasons why residential care is the preferred option.

Children's Services will ensure that permanence plans are made for all looked after children within 4 months of their becoming looked after and enacted as quickly as possible. If a young person remains in care we will ensure that they are supported when they leave care at least until they are 21 or 24 if in full time education, to give them a positive start to independent living.

Children, their parents and other significant adults will be consulted about plans for their care and these plans will be subject to independent review. Children's Services will also consult about the services it provides and ensure that children have access to advocacy services that will assist them in being heard.

4. Our Strategy

The strategy for Children's Services is to harness government policy and funding streams to improve performance, so that we can work with other agencies to ensure better outcomes for every child and his or her family through cost effective systems, structures and partnerships - through targeting services to prevent most children from becoming children in need, whilst concentrating specialist services on children most in need to give them the best possible life chances.