2.10 Office Health and Safety

1. Legal Requirements

All new employees to be made aware of the following:

The Health & Safety Law posters - posted in the offices at each site. It is their responsibility to read the posters and bring up any queries they may have with their team leaders or managers.
Employers' Liability Insurance certificate - also posted in the offices at each home and should be available in an electronic form that is reasonably accessible to employees

2. Accident Reporting

With regard to accidents in the office, all staff should know how to deal with accidents, where first aid kits are kept and who are the qualified first aiders at each home office. For further information see Accidents Procedure

3. Office Space, Ventilation and Light

For further information see Housekeeping Procedure

3.1 General housekeeping

All staff are responsible for maintaining reasonable standards of housekeeping and regular workplace inspections should be carried out to ensure that good housekeeping standards are maintained. Good housekeeping is the basis of a good health and safety environment. Follow these procedures to help cut down on accidents:

Keep floors clean and dry to reduce slippage
Ensure that corridors, passages and escape routes are kept free of
obstruction
All electrical appliances should be switched off and disconnected when not in use - particularly at night. Cabling and wiring should be arranged in such a way as to eliminate, as far as possible, unsecured or trailing cables.
When placing objects on shelves make sure that they are properly stacked.

Do not store often used objects in difficult to access places. All staff have a duty of care to themselves and others therefore should notify hazards and discuss health and safety directly with their line manager as soon as they arise. Prompt remedial action will be taken and a response given.

If action is not taken staff should formally report the matter in writing to their manager.

Any room to be used as an office/workroom should have enough free space to allow people to move about with ease. The minimum cubic space requirement shall not be less than 11 cubic metres per person and only the first 3m of height should be included within the calculation.

Workplaces need to be adequately ventilated. Fresh, clean air should be drawn in from a source outside the workplace and be circulated through the workplace.

Ventilation should also remove and dilute warm, humid air and provide air movement which gives a sense of freshness without causing draughts. Windows or other openings may provide sufficient ventilation but where necessary, mechanical ventilation should be provided in the form of fans or portable air conditioning units.

Ventilation systems will be regularly checked and maintained to ensure that required standards are achieved. Where defects are identified these will be repaired as soon as possible by a competent person. Temporary ventilation and extraction systems will be provided where considered necessary to ensure the health, safety and welfare of employees.

Where appropriate, warning systems will be installed in ventilation units to alert personnel to a defect or failure of the system. If the alarm is activated, work should cease and investigations will be undertaken by a responsible person to identify the cause of activation. In certain circumstances, emergency procedures may be brought into effect if the alarm is activated. These procedures must be adhered to.

Workplaces such as offices should have a normal minimum room temperature of 16 degrees Celsius and a maximum temperature of 25 degrees Celsius

Any employee who has reason to believe that work temperatures are too high or too low should raise the matter with the Registered Home Manager. Lighting should be sufficient to enable people to work and move about safely providing a minimum of 500 Lux at desk top height, if necessary, background lighting provided by windows and ceiling lights may be supplemented by the use of desk lamps for individual workstations and at places of particular risk, such as crossing points on circulation routes.

3.2 Office Furniture and Equipment

All furniture (chairs, tables, desks, etc) should be suited to the task and safe. Staff should be shown how to use all office equipment (including photocopiers, fax machines, computers & printers, etc) and how to obtain help if they have problems.

Fax machines & photocopiers should be situated in places in well ventilated areas where they do not cause unnecessary noise or fumes for the occupants of the office. Ideally, photocopiers should be located away from the main work area either in a separate room or in a very well ventilated area.

Workstations should be large enough, monitors should be free from glare and situated at the correct height. People should be able to leave workstations swiftly in an emergency. Chairs should be adjustable and offer adequate support to the lower back, swivel and be on rollers for ease of use. Footrests should be provided for workers who cannot place their feet flat on the floor. Staff should undertake a Risk Assessment of the workstation and be shown how to adjust computer workstations to make themselves more comfortable.

A copy of the booklet "Working With VDU's" will be available at all homes and staff should be made aware of its content through basic training.

Notes for Users

Employers have a legal duty to provide a safe and healthy place for you to work.

The workstation that you use must not cause you any health or safety problems (i.e. vision problems, headaches, physical problems etc).

Each workstation has to be assessed with the user present. If a problem is identified then this will need to be rectified by the line manager.

These forms will be kept as a record of your assessment and you may be asked to repeat it from time to time.

You should complete a new assessment form if there are:

Changes to equipment
Changes to your furniture
Increases in the time you spend operating your equipment
Any noticeable changes to your health
Major changes in your software

This assessment includes your judgment of your workstation.

Do not be influenced by other users.

If you have any health problems which you consider may have been caused by using screen equipment, or which may be affected by using display screen equipment, you should inform your manager immediately. Such problems could include upper limb disorders (pains in fingers, wrists, arms, shoulder or back), eyestrain, signs of poor circulation, or any concerns you may have regarding your health.

If you have any difficulty in answering any of the questions ask your manager for assistance.

The Company will appoint competent electrical contractors to carry out any work on the electrical systems or appliances. All portable electrical equipment will be tested on an annual basis and any new equipment that is purchased between these dates will have a thorough visual inspection carried out by the manager of the unit. All staff and residents will be issued with the following procedures visual inspection of electrical equipment and encouraged to carry out the inspections before use. For further guidance see HSE guide INDG 237.

Procedure for conducting Visual Inspection on Portable Electrical Appliances:

Ensure that the appliance is not connected to the mains before commencing
the visual inspection
Check that equipment is in sound condition
Check for damage, such as cuts or abrasion, to the cable covering, cracked
or bent plug
Check there are no joints, including taped joints in the cable
Check the outer covering of the cable is being gripped where it enters the
plug or equipment
Check that the equipment has not been used in unsuitable conditions, for
example, a dusty or damp area. Check that there is no damage to the outer
covering of the equipment or loose screws
Check for signs of overheating such as burn marks or discoloration.

The above checks also apply to extension leads, associated plugs and sockets, faults should be reported to a Manager who must take steps to ensuring the equipment is not used until repaired or replaced. (If an item is taken out of service the Manager must enter the date of removal to the inventory). Any problems with the office environment, furniture or equipment should be notified in writing either to their team leader or manager.

3.3 HQ office and home office staff

In addition to general office procedures as already outlined, in areas where staff are permanently office-based and work at their own computer for the majority of the day, the following requirements should be noted:

Display screen equipment (Health & Safety (Display Screen Equipment) Regulations 1992) Any person using a computer as part of their work will need to carry out a Display Screen Assessment. This will include the following criteria.

A screen image that is free from flicker.
Brightness/contrast should be easily adjusted.
A screen that is adjustable in angle and height.
The screen should be free from glare and clean.
The keyboard should be adjustable to allow a comfortable working position.
The desk should be a suitable size for the work being carried out.
The chair shall be an adjustable swivel chair suitable for the computer user.
A footrest
There must be sufficient space to allow the user to change position and vary
Movements
Lighting must allow contrast between screen and background environment
Reflections and glare should be avoided and windows fitted with blinds
where necessary
Cables will be kept tidy.
Sufficient electrical sockets shall be available to prevent overloading and
unnecessary trailing cables.

3.4 Eye Tests

Employees are entitled to an eye and eyesight test at intervals recommended by the person who carried out the previous test. All tests are specifically for users of DSE and must be arranged through the company. Clifford House will arrange for an eye and eyesight test to be carried out as part of a pre-employment health examination. Where the results indicate that glasses are required specifically for DSE work, and upon confirmation of employment in a position which requires the use of such equipment, the company will arrange for the supply of glasses. This also applies to employees who have changed jobs within the company and DSE work becomes a significant part of the work for an employee not previously considered a regular user.

3.5 Glasses

Where glasses are found necessary, specifically for the use of DSE, the company will pay the costs of standard frame and lenses. This can be put towards a more expensive model. Evidence of intended purchase must be produced.

The employee is personally responsible for the safekeeping of glasses. It is an offence to interfere with, or misuse, anything provided in the interest of health and safety. Employees are expected to show the same degree of care for glasses as for any other item of company property. Anybody failing to observe this requirement may be subject to disciplinary procedures.

Where there is a change in an employee's visual defect and this results in a change to prescription requirements, the company will bear the cost of replacement subject to the procedures outlined above.

3.5 Repetitive strain injury

Workers spending any time typing on computer keyboards should be alert for the symptoms and aim to take regular breaks before the following symptoms arise:

Aches and pains in wrists, arms, shoulders or neck
Swelling, tenderness, pins and needles, numbness and muscle spasm.

If any of these symptoms occur they must be reported to the Manager immediately.

Corrective measures may be as simple as taking regular breaks, varying duties, or even adjusting chair/work station. If symptoms persist a visit to a doctor will be necessary. For further guidance see HSE guide INDG 36

3.6 Employees Responsibilities

An employee should take regular rest breaks (recommend: a maximum of 50 minutes VDU work in any one hour up to a maximum of 4 hours in any one day). These breaks should include getting out of the chair to aid circulation.

Have an eye test and wear glasses if required for display screen work
Rest eyes frequently, blink or look into the distance
Ensure that their chair is properly adjusted and that their working position/
posture is correct.
Report any concerns to management immediately.

3.7 Welfare Facilities

Suitable and sufficient sanitary conveniences and washing facilities shall be provided at readily accessible places.

An adequate supply of wholesome drinking water with suitable cups should be provided. Water should be provided in refillable enclosed containers where it cannot be obtained from a mains supply.

Adequate, suitable and secure space will be provided to store worker's own clothing.

Suitable, sufficient and readily accessible rest facilities should be provided. Rest rooms should be large enough and have sufficient seats and tables for the number of workers likely to use them at any one time along with Smoke Free zones.

4. Hostile Environments and Noise Control

Clifford House intends to safeguard employees against hostile environment risks presented by extremes of temperature, dust, noise, inclement weather and harsh sunlight. These aims will be achieved within the framework of the company's organization and arrangements for the promotion of safety, health and welfare.

The registered Home Manager is responsible for ensuring safe systems of work:

Where hazardous conditions exist or are likely to become manifest and are not induced by the work activity, managers should ensure that special procedures are implemented which are designed to exclude the hostile environment risk at source, by such means as the use of cooling fans, extraction fans, water sprays and soundproofing.
Managers will ensure that adequate procedures are devised to deal with emergencies and that lines of communication are publicised, understood and periodically tested. These lines of communication are particularly important for employees working in hostile environments.
Managers will ensure that all employees under their charge know their safety duties and follow all approved procedures. Any special procedures formulated will be written and explained to the workforce.

4.1 Noise Control

Clifford House will take all reasonable steps to ensure that the risk of hearing damage to employees who work with noisy equipment or in a noisy environment is reduced to a minimum.

The Company also recognizes that noise levels below those which cause hearing damage, in offices for example, can still cause problems such as disturbance, interference with communication and stress and will take all reasonable steps to reduce noise levels as far as possible.

The company will also take all reasonable steps to minimise the disturbance caused by noise from company premises affecting people in the neighbourhood.

Ear Protectors

The company will provide suitable and effective ear protection to any employee exposed at above a lower exposure action level (80 dB(A) or 135 dB(C)). It will also provide for the maintenance and repair or renewal of the protective equipment, and provide training in the selection and fitting of protectors and details of the circumstances in which they should be used.

End