2.11.7 Visitors

Contents 

1. General 
2. Parents, Relatives and Friends
3. Delivery People
4. Maintenance Workers and Contractors
5. Officials (e.g. Social Workers, Independent Visitors, Regulatory Authority)
6. Employees and Children from other Homes
7. Neighbours 

1. General 

a.	We wish to maintain an open and professional relationship with neighbours, agencies and interested people in the community.  We also welcome and encourage visitors to all our homes but we understand that this has to be achieved within the context of protecting the interests and rights of everyone living and working within the home.
b.	There is a potentially wide range of people who may wish to visit our homes and staff need to be vigilant when permitting visitors to enter the home, ensuring identification is always authenticated. If the visitor is unable to prove their identity, the manager must be consulted and give approval before contact is permitted.
c.	Visitors to homes fall into several categories: Social workers, parents, relatives or friends of children, prospective employees, inspectors, neighbours or representatives of community/agency groups, workers, delivery drivers, meter readers and the like.
d.	The degree of briefing they need should be appropriate to the risks to which they are exposed and to which they might expose children.  We understand this must be kept in context.  We want the children in our care to lead normal everyday lives and to learn how to assess and manage risks.
e.	The following applies to all visitors who are likely to remain in the home or come into contact with children: the visit should normally be planned/announced and agreed by the manager or staff (e.g. for social worker visits).  Visits to children by parents, relatives and friends must be planned as set out in Section 2, Parents, Relatives and Friends.  As part of the planning process, a risk assessment must be undertaken. visitors should be welcomed by a manager or a delegated member of staff who should act as a reference person for the visitor for the duration of their visit.  The manager/member of staff should ensure that the visitor's identity is authenticated as described in b) above. any visitors that are unchecked (CRB Checks) must be chaperoned when on the home's premises the visitor should be briefed on what behaviour they are likely to encounter, what to do if an incident occurs, practical matters such as fire precautions, location of toilets, mealtimes, etc. their arrival and departure must be recorded in the Daily Log, Visitors Book, Young Person's Case Record in Schedule 3 under 'Visitors' and Young Person's Case Record in the main file. the visit and any observations or information relating to the visit which is relevant to individual children must be recorded in their Daily Summaries/Significant Events Box.

2. Parents, Relatives and Friends

See Section 1, General

Also see:

Contact with Parents and Siblings Procedure

Overnight Stays and Contact with Relatives, Friends and Visitors Procedure

We will do all we reasonably can to encourage contact with parents and relatives but we have a duty to protect children's rights and interests.  Therefore contact with parents or relatives must be planned/agreed with social workers in consultation with children, and clearly set out in Placement Plans. 

Should parents or relatives arrive without prior agreement, staff should politely and sensitively explain that they can not allow contact until the manager/social worker has been consulted; and then consult the manager. If there appear to be any immediate risks to the child or others, staff should seek guidance and support from a manager or, in exceptional circumstances, the Police.

In relation to planned contacts, before or upon arrival parents and relatives will need a fuller briefing including information on how to react if there are problems or if children make offensive suggestions.  If they are staying for longer periods particularly overnight they will need a full fire precautions briefing.  

Staff take reasonable precautions to prove the identity of parents, relatives or friends before entering the home.  If the person is unable to do so or there is any doubt or concerns on the part of staff, they may not come into the home and should be politely referred to a manager.

3. Delivery People

See Section 1, General

People visiting for short periods such as delivery drivers, post office staff etc. will not be allowed to have unsupervised contact with children and will not normally be expected to note their arrival or departure in the Daily Log and Visitors Book.

4. Maintenance Workers and Contractors

See Section 1, General

Before Contractors are permitted to undertake work, they must read/sign a Contractors Agreement (available in the Croner H&S Management System), and the manager/staff member must give written permission.

Staff must ask the visitor to prove their identity before entering the home.  If the person is unable to do so or there is any doubt or concerns on the part of staff, they may not come into the home and should be politely referred to a manager.

Even if such people have obtained CRB checks, they will not be allowed unsupervised contact with children without the approval of the relevant social worker or, in exceptional circumstances, the Human Resource Manager and Directors.

All arrivals and departures must be recorded in the Daily Log and Visitors Book, any concerns raised by the workers or by staff within the home must immediately be brought to the attention of the manager.

5. Officials (e.g. Social Workers, Independent Visitors, Regulatory Authority)

See Section 1, General

Independent Visitors or Advocates who are likely to require unsupervised contact with children must firstly satisfy the manager of the home that they have up to date Enhanced CRB Checks.

Social workers, police officers and representatives of Regulatory Authority will not be required to provide details of CRB Checks.

Also see Social Worker Visits Procedure.

Should such visitors require unsupervised contact with children, this is acceptable but they should not be alone with children in their bedrooms. 

6. Employees and Children from other Homes

See Section 1, General

Staff and children not working/living at the home must be treated as visitors; their arrival and departure must be recorded in the Daily Log and Visitors Book. 

Should family members of employees visit the home, they must not be allowed to have unsupervised contact with children.

7. Neighbours

See Section 1, General

Neighbours may not have unsupervised contact with children.

We are keen to establish good relationships with people in the community, maintaining an open and honest dialogue.

A children's home no matter how well run is likely to have some degree of negative impact on its neighbours. 

1. Where possible the locations of homes are chosen where such impact is minimised but where this is not possible, physical measures are taken such as the erection of substantial fences or the double glazing of windows from which a noise nuisance might emanate. 
2. Homes should discourage behaviour patterns, which seem likely to cause difficulties e.g. noisy activities or loud music in close proximity to neighbours' property.
3. In new locations, contact should be made with neighbours at the earliest opportunity and regular contact after that should be maintained.  All efforts should be made to build up goodwill and understanding as they are of assistance if difficulties do arise.  The parish council are involved at the early stage of registration when no young people have yet been placed at the Resource.
4. Neighbours should be given practical advice on dealing with our children which might include not inviting them into their homes, not lending money or offering cigarettes, etc. 
5. If an incident occurs, it must be taken seriously.  All phone calls or visits should be dealt with calmly and politely, even if aggressive.  A manager should call back as soon as possible and if at all possible, arrange a visit to the neighbour.  If the neighbour wishes to make a complaint, the manager should refer to Complaints Procedure.

End