Contents

Manual Version 7, August 2011

Manual Contents

Before accessing the contents of this Procedures Manual, users must familiarise themselves with 'Quick Guide' and 'Values', which can be accessed from the buttons above.

Procedures and guidance contained in this manual are sub-divided into parts, as listed below. To access the part you require, click on the relevant part title.

Manual Parts

1. Operational Procedures
2. Human Resources
3. Administration and Management
4. Health and Safety
5. Guidance
6. Appendices

1. Operational Procedures

1.1	Welcome
1.1.1	Mission Statement
1.1.2	Quick Guide
1.1.3	Management Structure Chart

1.2	Policy, Values and Principles
1.2.1	Policy, Values and Principles
1.2.2	Access to Records

1.3	Referrals and Placements
1.3.1	Referrals and Placements	Updated
1.3.2	Transfers and Moving On	Updated

1.4	Reviews and Meetings
1.4.1	Emergency Reviews
1.4.2	Placement Plan Reviews	Updated
1.4.3	Looked After Reviews	New

1.5	Behaviour Management
1.5.1	Sanctions
1.5.2	Absent Children	New
1.5.3	Physical Intervention

1.6	Education, Recreation and Activities
1.6.1	School Prospectus - To Follow
1.6.2	Holidays and Schools Trips
1.6.3	Activities and Transporting Children
1.6.4	Anti-Bullying in Education - To Follow
1.6.5	Complaints - Education - To Follow
1.6.6	Safeguarding Children and Young People in Education - To Follow

1.7	Clinical Services
1.7.1	Clinical Team Non-Attendance Policy

1.8	Family Contacts, Visitors and Friends
1.8.1	Contact with Parents and Siblings	Updated
1.8.2	Overnight Stays and Contacts with Relatives, Friends and Visitors

1.9	Health and Wellbeing
1.9.1	Health Care Assessments and Plans	Updated
1.9.2	General Practitioners, Dentists and Opticians
1.9.3	First Aid, Home Remedies and Prescribed Medicines
1.9.4	Nutrition and Diet and Catering
1.9.5	Infestations
1.9.6	Self Harming
1.9.7	Sexual Health and Relationships
1.9.8	Drugs and Substance Misuse

1.10	Incidents
1.10.1	Barricading
1.10.2	Bullying, Countering of
1.10.3	Searching Children and their Belongings
1.10.4	Contacting the Police
1.10.5	Notifiable Events

1.11	Leaving Care
1.11.1	Leaving Care

1.12	Monitor Quality
1.12.1	Regulation 32/33 Visits
1.12.2	Social Worker Visits	Updated

1.13	Privacy and Personal Care
1.13.1	Personal Hygiene
1.13.2	Spiritual Development
1.13.3	Children's Bedrooms	Updated
1.13.4	Pocket Money and Allowances
1.13.5	Staff/Child Relationships, Physical Contact and Intimate Care
1.13.6	Correspondence, Communication and Social Networking
1.13.7	Photographs, Videos and Other Images

1.14	Safeguarding
1.14.1	Child and Adult Protection	Updated
1.14.2	Complaints Procedure
1.14.3	Whistleblowing
1.14.4	Advocacy and Independent Visitors	Updated
1.14.5	Allegations Against Staff
1.14.6	Appropriate Touch Procedure	New
1.14.7	Ligature Cutter Policy	New
1.14.8	Unexpected Death of a Child Procedure	New

2. Human Resources

2.1	Conditions of Operation
2.2	Disciplinary Procedures	New
2.3	Disciplinary Rules	New
2.4	Grievance Procedures
2.5	Manager Responsibilities
2.6	Staff Files
2.7	Staff Sickness
2.8	Staff Supervision
2.9	Staff Recruitment and Selection
2.10	Training and Development
2.11	Code of Conduct
2.12	Capability Procedure
2.13	Employee Assistance Programme (EAP)
2.14	Lone Working
2.15	Anti-Harassment and Bullying Policy (Staff) - To Follow
2.16	Learning and Development - To Follow

3. Administration and Management

3.1	Dealing with Incoming Mail
3.2	IT and Communications Policy
3.3	Acceptable Internet Use Policy	New
3.4	E-Safety - To Follow
3.5	Letter Writing Procedure
3.6	Making and Amending Forms and Procedures
3.7	Petty Cash Budget	Updated
3.8	Security of Money	Updated

4. Health and Safety

4.1	Health and Safety Policy	New
4.2	Buildings, Electricity and Gas Supplies	Updated
4.3	Maintenance	Updated
4.4	Portable Electronic Equipment	Updated
4.5	Security	Updated
4.6	Violence at Work Policy	New
4.7	Accidents	Updated
4.8	Blood-borne Viruses	New
4.9	COSHH Procedures	Updated
4.10	Kitchen and Catering	Updated
4.11	Manual Handling	Updated
4.12	Office Health and Safety	New
4.13	Safe Practice in Homes	Updated
4.14	RIDDOR	Updated
4.15	Smoking Policy	New
4.16	Emergency Procedures	New
4.17	Display Screen Equipment	New

5. Guidance

5.1	Guidance
5.1.1	Appropriate Adult Guidance
5.1.2	Absenting Children, Levels of Concern
5.1.3	Behaviour Management	Under Review
5.1.4	Care and Placement Plans Guidance	New
5.1.5	Children from Ethnic Minority Backgrounds
5.1.6	Consents
5.1.7	Countering Bullying
5.1.8	First Aid, Home Remedies and Prescribed Medicines
5.1.9	Incidents - General
5.1.10	HIV and AIDS
5.1.11	Nutrition, Diet and Mealtimes
5.1.12	Recognising and Treating Abuse Guidance
5.1.13	Children's Reviews
5.1.14	Disciplinary Guidance
5.1.15	Staff Supervision
5.1.16	Keyworker Responsibilities
5.1.17	Sexually Transmitted Diseases
5.1.18	Computers and Internet Access
5.1.19	Codes of Practice
5.1.20	Integrated Children's System
5.1.21	Guidance for Safer Working Practice for Adults who work with Children and Young People
5.1.22	'Listening and Learning' (A Guide to handling complaints and representations in local authority social services in Wales'
5.1.23	Toward a Stable Life and Brighter Future (Guidance and regulations issued by the Welsh Assembly June 2007)

6. Appendices

6.1	Local Keywords
6.2	Working Together to Safeguard Children
6.3	Quick Reference Guide	New

End