- The Duty to Refer
- Making a Referral
- Receiving a Referral
- Concluding a Referral
- Local Information
Anyone who has concerns about a child's welfare should make a referral to Children's social care to seek advice and guidance. Referrals can be made by the child themselves, professionals such as teachers, the police, GPs and health visitors, staff from private or voluntary sector organisations as well as family members and members of the public.
Children's Social Care has the responsibility to clarify with the referrer the nature of the concerns and how and why they have arisen, and to determine the outcome agreed alongside the original referrer.
The local Threshold Criteria is the guidance that underpins this decision making. For Local information please click here.
The child must be seen by a qualified social worker within 24 hours if there are child protection concerns and as soon as possible for Children in Need matters, and the child's needs and safety remain paramount at all times.
The relevant referral process for each local authority area must be used to refer into Children's Social Care to ensure consistency of approach and enable business processes to be secure.
2. The Duty to Refer
All professionals have a responsibility to refer a child to Children's social care under section 11 of the Children Act 2004 if they believe or suspect that the child:
- Has suffered significant harm;
- Is likely to suffer significant harm;
- Has a disability, developmental and welfare needs which are likely only to be met through provision of family support services (with agreement of the child's parent) under the Children Act 1989;
- Is a Child in Need whose development would be likely to be impaired without provision of services.
When professionals make a referral to Children's social care, they should include any pre-existing assessments such as an early assessment or a Common Assessment (CAF) in respect of the child. Any information they have about the child's developmental needs and the capacity of their parents and carers to meet these within the context of their wider family and environment should be provided as a part of the referral information.
The referrer should always tell parents they are referring unless to do so would put any child or young person at further risk.
The referrer must always have the opportunity to discuss their concerns with a qualified social worker, if required.
3. Making a Referral
For all referrals to Children's social care, the child will be regarded as potentially a child in need (Children Act 1989), and the referral will be evaluated on the same day that it was received. An outcome decision will be made by a qualified social worker alongside their Team Manager within 24 hours about the type of response that is required.
New referrals and referrals on closed cases should be made to the Children's social care duty social worker.
Matters of concern on open cases should be sent to the allocated social worker for the case (or in their absence their manager or the duty social worker).
The referrer should provide information about their concerns and any information they may have gathered in an assessment that may have taken place prior to making the referral. The referrer will be asked for information about the following:
- Full names (including aliases and spelling variations), date of birth and gender of all child/ren in the household;
- Family address and (where relevant) school / nursery attended;
- Identity of those with parental responsibility and any other significant adults who may be involved in caring for the child such as grandparents;
- Names and date of birth of all household members, if available;
- Where available, the child's NHS number and education UPN number;
- Ethnicity, first language and religion of children and parents;
- Any special needs of children or parents;
- Any significant/important recent or historical events/incidents in child or family's life;
- Cause for concern including details of any allegations, their sources, timing and location;
- Child's current location and emotional and physical condition;
- Whether the child needs immediate protection;
- Details of alleged perpetrator, if relevant;
- Referrer's relationship and knowledge of child and parents;
- Known involvement of other agencies / professionals (e.g. GP);
- Information regarding parental knowledge of, and agreement to, the referral;
- The child's views and wishes, if known.
Other information may be relevant and some information may not be available at the time of making the referral. However, there should not be a delay in order to collect information if the delay may place the child at risk of significant harm.
If a referral is received by telephone a written follow up is required in 24 hours if progression to assessment has been agreed.
The parents should be advised and their consent sought before a referral is made about them with other agencies, unless seeking consent places a child at risk of significant harm. Where a professional decides not to seek parental consent before making a referral to Children's social care, the decision must be recorded in the child's file with reasons, dated and signed and confirmed in the referral to Children's social care.
All referrals from professionals should be confirmed in writing, by the referrer, within 24 hours. The referrer should receive an acknowledgement within three working days of the outcome and if not received they should contact Children's social care.
4. Receiving a Referral
A social worker will discuss the concerns with the referrer and is required to consider any previous records in relation to the child and family in their agency. The social worker will establish:
- The nature of the concerns, including levels of risk and need;
- How and why they have arisen;
- Any mitigating factors;
- If the threshold for a Children's Social Care referral is met;
- Advise if other outcomes are more appropriate, including Early Help;
- The child's views, if known;
- What the child's and the family's needs appear to be;
- Whether the family are aware of the referral and whether they are in agreement with it or not;
- Whether the concern involves abuse or neglect; and
- Whether there is any need for any urgent action to protect the child or any other children in the household or community.
A decision to discuss the referral with other agencies without parental knowledge or permission can only be authorised by a Children's social care manager, and the reasons recorded. This checking and information gathering stage must involve an immediate assessment of any concerns about either the child's health and development, or actual and/or potential harm, which justify further enquiries, assessments and / or interventions, including Child Protection.
Interviews with the child, if appropriate, should take place in a safe environment and follow the statutory requirements under Working Together 2015 and the best practice guidance of 'Achieving Best Evidence'. All interviews with children and family members should take account of the children and families' communication methods i.e. be undertaken in their preferred language and where appropriate for some people by using non-verbal communication methods such as Makaton or BSL.
The Children's social care manager will maintain management oversight of assessment and will authorise the decision to initiate action. If the child and / or family are known to professional agencies or the facts clearly indicate that a Section 47 Enquiry is required, Children's social care will initiate a strategy meeting/discussion immediately (Children Act 1989, Working Together 2015), and together with other agencies determine what threshold is met and what subsequent actions are required how to proceed.
The police will be informed if a crime may have been committed through strategy discussion. The police will determine their level of intervention alongside Children's Social Care through strategy discussion and subsequent strategy meetings (Children Act 1989, Working Together 2015).
5. Concluding a Referral
At the end of the referral discussion, the referrer and Children's social care should be clear about the proposed action, who will be taking it, timescales and whether no further action will be taken.
Potential outcomes may include:
- No further action, which may include information to signpost to other agencies;
- Early help - referrals for intervention and prevention services within the Common Assessment Framework and Early Help services range of provision;
- Identity of lead professional;
- Back to referrer;
- Child in Need services - assessment to be undertaken by Children's Social Care (Section 17 CA 1989);
- Looked After Child status;
- Child Protection services – assessment and child protection enquiries to be undertaken by Children's Social Care (Section 47 CA 1989) with active involvement of other agencies such as the police.
This decision must be made in 24 hours and approved by a Team Manager (Social Worker Team Manager or MASH Team Manager in areas where it has been established).
The social worker should inform, in writing, all the relevant agencies and the child, if appropriate, and family of their decisions.
In the case of referrals from members of the public, feedback must be consistent with the rights to confidentiality of the child and their family.
If the referrer disagrees with the decisions made by Children's social care about the outcome of the referral, they may consider making a complaint under the local Complaint procedure or raise the matter under the local Professional Disagreement Protocol.
The child and parents will be routinely informed about local procedures for raising complaints, if they wish to, and local advocacy services, including being given a leaflet at first visit.
Where the outcome of the referral leads to a Children's Social Care single assessment see Single Assessment Procedure.